Popular Writing

HBR

Harvard Business Review online

Could the GPT Store Turn ChatGPT into a Platform Powerhouse?

May 2025

Korea Herald

How to Evaluate the Upside and Defensibility of Marketplace Businesses

December 2024

Korea Herald

Which Products Will Benefit and Which Will Be Disrupted by Gen AI

November 2024

Korea Herald

Why and How All Businesses Should Consider Turning Their Products into Platforms

September 2024

Korea Herald

When Does Generative AI Create Competitive Advantage?

July 2024

HBR

Harvard Business Review online

Understanding the Tradeoffs of the Amazon Antitrust Case

(with C. Farronato, A. Fradkin, and D. Lomax) January 2024

HBR

Harvard Business Review online

To Get Better Customer Data, Build Feedback Loops into Your Products

(with J. Wright) July 2023

HBR

Harvard Business Review online

How Higher Ed Can Contend with Learning Platforms

(with C. Dellarocas) December 2022

HBR

Harvard Business Review online

What California’s New Gig Law Gets Wrong About Gig Work

(with J. Wright) September 2019

HBR

Harvard Business Review online

The Problems with 5-Star Rating Systems and How to Fix Them

(with J. Breinlinger and J. Wright) July 2019

HBR

Harvard Business Review online

The Best Way for Netflix to Keep Growing

August 2018

FOR

Forbes

Work 3.0: Redefining Jobs and Companies in the Uber Age

September 2015

HBR

Harvard Business Review online

The Dawning of the Age of Flex Labor

(with R. Biederman) September 2015

HBR

Harvard Business Review online

Companies Need an Option Between Contractor and Employee

August 2015

WIRED

Wired.com

How Facebook Can Totally Undermine Apple and Google in the Platform Games

February 2013

HBR

Harvard Business Review online

Social Networks Will Change Product Innovation

March 2011

Financial Times

Beyond the Industrial

(with R. Dujarric) October 2008